1. My controller will not complete any calls. What are some configuration settings that I can check?

Please Note: If you are having problems making calls, please retrieve the SMDR first to see what the completion /termination code of the call states. Ninety-five percent of the time this will give the necessary information to figure out what is causing the problem. Also note that any time you make changes to the controller files (such as the option file, band file, etc.) you must save the files and download them to the controller.

A few other configuration details to check: Make sure the "Show Line Data" portion of the database manager is setup to allow calls from that particular line. If not, check off the correct call type to allow and resend the option file back to the controller. Make sure the controller has been programmed correctly. Dial in and set the correct date and time and also make sure that all files are resent to the controller. If no dial tone is present on the central office side of the controller, then contact the LEC for them to repair the problem. Check to see that the rate table is setup correctly. Remember that something must be present in the fields whether you are sending calls out 0+ or 1+.

2. My controller will not complete any calls to a certain NPA-NXX. What could be the problem?

Make sure the particular NPA-NXX you are trying to call is setup in the band table. If not, you will need to set it up. If the NPA-NXX is considered "out of state: then you can set it up based on another NPA within the same state. If the NPA is within the same state as the controller, we recommend getting an updated band table from Omniphone.

3. My calls will not complete validation. What could be the problem?

First, verify that you or the technician onsite can dial the validation service by placing a call directly on the CO line. Next, check the billed number screening portion of the option file to verify the correct rules are setup for your validation service.

4. My controller cannot complete any converted calls. What configurations details should I check?

First, make sure the number being dialed is a billable number and has passed validation. Also, make sure that Automated Collect is turned on in the Call Routing portion of the option file.